The online shop of the site www.tableaux-provence.com, was organized by Atelier ARTUS, which is the developer of this site. Any taking of order in conformance with a product appearing within the online shop of the Web site www.tableaux-provence.com supposes the preliminary consultation of the present general conditions. Consequently, the consumer recognizes to be perfectly informed about the fact that his agreement concerning the contents of the present general conditions does not require the handwritten signature of this document, as far as the customer wishes to order on-line products presented within the framework of the shop of the Web site.
The consumer has the power to protect or to edit the present general conditions, being specified that so much the saving which the edition of this document find from its only responsibility. The consumer, before his order, declares that the acquisition of these products is without direct relationship with its professional activity, their acquisition being reserved, for a personal use of its part, except preliminary agreement drafted and signed by Atelier ARTUS. The customer thus has specific rights, which would be questioned in the hypothesis where products or services acquired within the framework of the Web site would really have a relationship with its professional activity.
The online shop organized by Atelier ARTUS within the framework of the Web site mentions the following information:
- Legal note allowing a precise identification of Atelier ARTUS
- display of the essential characteristics of the proposed possessions
- indication, in Euro, Pound sterling, US Dollar of the possessions price, as well as, if necessary, the expenses of delivery
- indication of the terms of payment, delivery, or execution
- the existence of a possibility of retraction
- the duration of validity of the offer or the price
- all this information is presented in French language. The consumer declares to have the full legal capacity allowing him to make a commitment in conformance with the present general conditions
This version in English language of our terms of sale is intended to facilitate you the understanding. The version in French language will apply to any dispute between us concerning our products and services. In case of conflict or of ambiguity between this version in English language and the version in French language, the version in French language will prevail.
Article 1: completeness
The present general conditions express the completeness of the obligations of the parts. This way, the consumer is considered for accepting without reserve the completeness of capacities planned in these general conditions. No general or specific condition appearing in documents sent or put back by the consumer can become integrated into the present, since these documents would be incompatible with these general conditions.
Article 2: object
The present general conditions have for object to define the rights and duties of the parts within the framework of the on-line sale of the possessions and the services proposed by Atelier ARTUS to the consumer.
Article 3: contractual Documents
The present contract is formed by the following, presented contractual documents in order hierarchical lessening: the present general conditions, the order form. In case of contradiction between capacities contained in the documents of different rank, the capacities of the document of upper rank will prevail.
Article 4: come into effect - lasted
The present general conditions come into effect in the date of the order. The present general conditions are concluded for duration necessary for the supply of the possessions and the signed services, until the extinction of guarantees of Atelier ARTUS.
Article 5: electronic Signature
The " double click " of the consumer in conformance with the order form establishes an electronic signature which has, between the parts, the same value as a handwritten signature.
Article 6: confirmation of order
The contractual information will be the object of a confirmation sees of e-mail at the latest at the time of the delivery or in defect, in the address indicated by the consumer within the order form.
Article 7: proof of the deal
The registers computerized, preserved in the computer systems of Atelier ARTUS in reasonable conditions of security, will be considered as the proofs of the communications, the orders and payments intervened between the parts. The filing of order forms and invoices is made on a reliable and long-lasting support which can be produced as proof.
The name specific information relative to the customer is essential for the processing and the routing of the orders. The defect of piece of information entails the not validation of the order. Upon request, the customer has a right of access, modification, rectification and deletion of the data which concern him.
Article 8: products information
8-a: Atelier ARTUS presents on its Web site products to be sold with the necessary characteristics which allow to respect the Article L 111-1 of the Code of the consumption, which the possibility for the potential consumer plans to know before the taking of definitive order the essential characteristics of the products which he wishes to buy.
8-b : According to the type of baguette the dimension of our frames can undergo light variation (less than ten percent).
8-c: the offers presented by Atelier ARTUS are valid only within the limits of available stocks.
Article 9: prices
The prices(prizes) are indicated in euro, pound sterling, US dollar and are valid only in the date of the sending of the order form by the consumer. They do not take into account expenses of delivery, charged in supplement, and indicated before the validation of the order. The payment of the totality of the price must be realized during the order. At no time, the paid sums cannot be considered commes of the deposit or advances.
Article 10: method of payment
To pay his order, the consumer has, in his choice, all the payment conditions aimed within the order form. The consumer guarantees Atelier ARTUS that he arranges authorizations possibly necessary to use the method of payment chosen by him, during the validation of the order form. Atelier ARTUS reserves the possibility to suspend any management of order and any delivery in case of refusal of authorization of credit card payment on behalf of the officially accredited bodies or in case of not payment. Atelier ARTUS reserves in particular the possibility to refuse to make a delivery or to honor an order emanating from a consumer who would not have paid totally or partially a previous order or with whom a dispute of payment would be in the course of administration. Atelier ARTUS set up a procedure of check of the orders intended to assure that no person uses the banking address and phone number of another person without its knowing. Within the framework of this check, it will be asked to the customer to send by fax to Atelier ARTUS a copy of an ID card as well as a documentary evidence of place of residence. The order will be validated only after reception and check by our services of the sent documentary evidences.
Article 11: availability of products
The order will be executed at the latest within 3 days as from day according to that when the consumer placed his order. In case of unavailability of the ordered product, in particular requiring a production, the consumer will be informed about it. The consumer will have then the choice to ask for the exchange of the product.
Article 12: modalities of delivery
Products are delivered to the address indicated by the consumer on the order form. The consumer is anxious to verify the state of the packaging of the goods in the delivery and to indicate the damage due to the carrier on the delivery slip, as well as to Atelier ARTUS, within one week. The consumer can, in his request, obtain the sending of an invoice in the billing address and not in the delivery address by validating the option planned for that purpose on the order form. As regards the shipping, we work essentially with Colissimo Suivi (LA POSTE). As soon as we proceed to a sending, you receive at once an e-mail by informing you.
To reduce at most the transport costs, all the products of low or average dimensions are sent by a service of LA POSTE Colissimo Suivi. Besides the fact of being economic, this service delivers in 48 hours in all France (4 à 5 days in all Europe) and offers you the possibility of getting back products ordered your post office close to the delivery address in case of absence of the place of initial delivery during the presentation of the mailman. Concretely, if you are absent the day of the delivery, your mailman will leave with you a calling card in your mailbox, which will allow you to remove your parcel to your post office during the opening hours, within 15 days. Colissimo Suivi is a very reliable service. However, it is possible, as in any shipping, that he can have a delay in delivery there or that the product gets lost. In case of delay in delivery with regard to the date when we indicated to you in the e-mail of shipping, we ask you to indicate us this delay by calling us by telephone or by sending us an e-mail. We shall contact then LA POSTE to make start a investigation. A investigation Posts can last until 21 days as from the date of the beginning of the investigation. If during this extension, the product is found, will be rerouted at once in your place of residence (the majority of the cases). If on the other hand the product is not found at the conclusion of the deadline of 21 days of investigation, LA POSTE considers the parcel as lost. It is only at this moment when we can send back to you a product of replacement, at our expenses. If one or several ordered products were not available any more at this moment, we would pay off to you the amount of products concerned by the loss of the carrier. We decline any responsibility as for the elongation of delivery deadlines because of the carrier, in particular in case of loss of products or strike.
Article 13: Problems of delivery because of the carrier
In spite of the good quality of our packaging, we recommend you to be always watchful on the reception of your parcel and not to hesitate, in case of doubt, to verify its contents in the presence of the person who delivers it to you.
Any abnormality concerning the delivery (average, product missing with regard to the delivery slip, the damaged parcel, produced broken) must be necessarily indicated on the delivery slip in the form of " handwritten reserves ", accompanied with the signature of the customer. The consumer will have to confirm at the same time this abnormality by sending to the carrier in the next two ( 2 ) working days the delivery date a mail recommended with acknowledgement of receipt explaining the the aforementioned complaints. The consumer will have to pass on copy of this mail by fax or by simple mail in our customer service :
Provence Distribution - Atelier ARTUS
Service Après Vente,
Les Condamines, 04330 BARRÊME
Article 14: Delivery errors
- 14-a : The consumer will have to formulate with Atelier ARTUS that very day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery andor nonconformity of products in kind or in quality with regard to the indications appearing on the order form. Any complaint formulated beyond this deadline will be thrown rejected.
- 14-b : The formulation of this complaint with Atelier ARTUS can be made:
- First and foremost by telephone in +33 4 92 89 11 16 from Monday to Friday from 9 am till 12 am, - by connecting you on our site in the column(section) " My Account ", then " History of your orders " where, you can ask us your question through the menu to contact precisant well the reference of the order.
- 14-c : Any complaint not made in rules defined above and within the time limits allowed cannot be taken into account and will loosen the Atelier ARTUS of any responsibility face to face of the consumer.
14-d : Has reception of the complaint, Atelier ARTUS will attribute a number of exchange of one or several concerned product(s) and will communicate it by e-mail, by fax or by telephone to the consumer. The exchange of a product can take place only after the attribution to the consumer of a number of exchange according to the approach(initiative) presented above.
- 14-e : In case of error of delivery or exchange, every product to be exchanged or to be paid off must have returned to Atelier ARTUS in general and in its original packing, in Colissimo Recommandé, at the following address :
Provence Distribution - Atelier ARTUS
Service Après Vente,
Les Condamines, 04330 BARRÊME
To be accepted, any return must be beforehand indicated to the Customer service of Atelier ARTUS. The expenses of sending are chargeable to Atelier ARTUS, safe in case it would turn out that the taken back product does not correspond to the declaration of origin made by the consumer in the voucher of return.
Article 15: guarantee of products
According to the Article 4 of the decree n°78-464 of March 24th, 1978, the capacities of the present cannot deprive the consumer of the legal guarantee which obliges the professional salesman to guarantee him against all the consequences of the latent defects of the sold product.
Article 16: right of retraction
The consumer has a deadline of 10 working days to return, at his expenses, products not being convenient for him. This deadline runs as from the day of the delivery of the consumer order. If this deadline expires one Saturday, one Sunday or a holiday or day off, it is extended until the next first working day. Any return must be beforehand indicated with the Customer service of Atelier ARTUS:
- first and foremost by telephone in +33 4 92 89 11 16 from Monday to Friday from 9 am till 12 am,
- by connecting you on our site in the section " follow your order " where, having entered your customer's number, you can obtain your number of order. The product must have returned to Colissimo Recommandé to Atelier ARTUS, Le Village, 04170 SAINT JULIEN DU VERDON.
Only will be taken back products sent back in their set, in their complete and intact original packing, and in perfect state of resale. Everything produces which will have been damaged, or whose original packing will have been damaged, will be neither paid off or will exchange.
This possibility of retraction is applied without penalty, with the exception of the expenses of return. In the hypothesis of the exercise of the possibility of retraction, the consumer has the choice to ask either for the repayment of the paid sums, or for the exchange of the product. In the case of an exchange, the re-shipping will be made at the expense of the consumer.
In case of excercice of the possibility of retraction, Atelier ARTUS will make all the efforts to pay off the consumer within 15 days. However, considering the home-made character of the sold products, this deadline can be widened in 30 days.
The consumer will then be paid off by recrédit of her bank account ( secure deal) in case of credit card payment.
Article 17: rights of use
The completeness of the contents of the Web site belongs to us or belongs to our suppliers of contents and is protected by the international laws on copyright. The purchase of any product pulls for the buyer no taking of interest in the copyright and no other intellectual property right on the product. All the contents of the Web site which does not belong to us are used under authorization. The arrangement and the compilation of all the contents of the Web site is our exclusive property and is protected by the international laws on copyright.
Article 18: force majeure
None of both parts will have failed in its contractual obligations, as far as their execution will be delayed, hindered or prevented by a coincidence or a force majeure. Force majeure any irresistible facts or circumstances, outer the parts, unpredictable, inevitable, independent from the will of the parts will be considered as coincidence or and which cannot be prevented by these last ones, in spite of all the efforts reasonably possible. The part touched by such circumstances will inform the other one about it in ten working days according to the date in which it will have had knowledge of it. Both parts will get closer then, within one month, except impossibility due to the case of absolute necessity, to examine the incidence of the event and agree of conditions in which the execution of the contract will be pursued. If the major case of strength has a duration three-month-old superior, the present general conditions can be cancelled by the injured party. In a express way, are considered as cases of absolute necessity or coincidences, besides those usually retained by the case law of the courses and the French courts: the blocking of the means of transportation or supplies, earthquakes, fires, storms, floods, lightning, the stop of the telecommunication networks or the difficulties appropriate for the external telecommunication networks to the customers.
Article 19: partial not validation
If one or several conditions of the present general conditions are considered as valid or declared some in application of a law, a regulation or following a definitive decision of a competent jurisdiction, the other conditions will keep all their strength and their impact.
Article 20: not renunciation
Makes it for one of the parts not take advantage of a negligence by the other part in the one some of the obligations aimed in the present general conditions would not know how to be interpreted for the future as a renunciation of the obligation in cause.
Article 21: title
In case of difficulty of interpretation enters the one some of the titles appearing at the top of clauses, and the one some of the clauses, the titles will be declared non-existent.
Article 22: law Chatel
Atelier ARTUS is anxious to respect a deadline of delivery, crossed this date, the customer of the site www.tableaux-provence.com will can then asked complete rembourssement of his order inlcuding the expenses of sending.
Postal charges of the products return stay chargeable to the wishing cancelled customer his order on the shop of the site www.tableaux-provence.com.
Atelier ARTUS makes a commitment to perceive no cool during a phone call in the customer service of www.tableaux-provence.com.
Article 23: applicable Law
The present general conditions are subjected to the French law. It is there so for the rules of fund as for the rules of shape. In case of dispute or of complaint, the consumer will address first and foremost Atelier ARTUS to obtain an amicable solution. In defect, the County court of Digne les Bains ( 04000 ), France, is only competent, whatever the place of delivery and the method of payment accepted.
Summary table of identification